Where do you ship to?
We ship to any location in the USA from our warehouse in Reno, Nevada, USA.
How much is shipping?
$10. That's right $10 for items under $99. Over $99, it’s free. However, Tailgate Pads are applied at a $25 flat rate.
When will I get my stuff?
Soon! You will receive a shipping confirmation email once we process your order. In it, there is a tracking number and a link to the corresponding shipping company’s website.
Do you ship express?
Currently, we are only able to offer Standard shipping rates and times.
What methods of shipping do you offer?
We ship UPS Standard ground shipping to all destinations in the USA unless it is a big package which will ship with OnTrac.
My package was damaged during shipping
Contact us immediately, and we’ll be in touch with the form for you to fill out. Once we gather the information, we can either replace the part, fix it, etc. Initial contact must be made within 48 hours of delivery.
Can you ship it to my local bike shop?
If you’d like your parts delivered to a bike shop, we recommend you simply order the part through them. Prices should be the same either way, and if you order through your local shop, you get the service and warranty through them. We know them, they’re nice people.
How to Return or Exchange an Online Order
Due to the high demand of our products, the fastest way to ensure you can exchange your online order for the product you would like is to please go ahead and purchase that new product immediately from the website. Following that please fill out the return request form and following instructions from our Customer Service team, send the product back for a refund. Please note we do not refund shipping charges and all products must be returned with original packaging in unused condition.
Within 30 days of purchase online RaceFace will accept returns of all returned with original packaging in unused condition. To initiate the return please fill out the return authorization form below and await contact by email from our Customer Service Team. Please note shipping charges will not be refunded.
Please pack and seal your return securely using a tracked and insured carrier service and send to:
Fox Factory USA
38 Isidor Court, #120
Bike Tech & Warranty Assistance: 800-369-1469 X 4701
Please write your RA number provided by our service team on the outside of the box for quicker refunds.